Possible reasons to return or exchange an order:
The following defects are not considered as scrap:
- Wrong size or model. Please, be aware that when the products are being photo shot for the catalogue, they are shown at their best: fur brushed, fabric nicely draped, professional lighting, etc. Due to the fact, each screen has different color expression, your doe to the fact that perception of the color of the item when you receive it might be somewhat different from the one you got when shopping online.
- Wrong size due to the order picker's mistake. Some items might be of small or large fit. The sizing also varies from territory to of a small territory (for example, an item of the same dimensions might be considered an "S" in one country, while being an "M" in another country). Please, don't hesitate to ask our staff to help you pick the right size.
- Production scrapping: discoloration, stitch and fabric tearing, accessories scrap.
- Natural signs of wearing, minor wear on folds and creases.
- Reckless use of product.
- Discoloration due to the sun, humidity, temperature, bleaching or other reason.
- Any type of damage that occurred due to improper care: bleaching, using an inappropriate detergent, wrong washing machine temperature mode.
You can always exchange or return the order if the item you got doesn't work for you because of any reason (including the wrong size, color, fit, etc) within 14 days of receiving the parcel. In this case, the shipping cost will be paid by the customer. Important note!
We only accept items that don't have any signs of wear (no returns or exchanges for products that were washed or used!) and are secured in pristine condition (including all labels and delivery set).